10 Steps to Customer Satisfaction

At Keystone Development Corporation, our entire company is committed to providing outstanding home value and excellent service. While most custom home builders talk about quality, we consistently deliver.

To make sure you are delighted with your new home, Keystone Development has created a nationally admired 10-Step Customer Satisfaction Process.

You, our customer, are involved in every step of design, construction and service process. The 10-Step Customer Satisfaction Process is how we will collaborate with you to build the home of your dreams, with Keystone Development's quality craftsmanship.

Lot Walk
After reservation and before contract, tour your home location with your Sales Consultant. Learn the features of the lot you have selected, such as grades, views and orientation. Review additions, options, location of patios and decks. Select a Floor Plan.

Initial Design Meeting
Tour the Design center with our Design Consultant. Have an overview of the wide range of builder and designer features. Find out how you can customize your home.

Select a Floor Plan
Now that you have selected a lot and previewed desired options, you are ready to select a floor plan.
Selections Process
Choose builder and designer features during the Selections Process, which begins seven to nine months prior to the start of construction.
Pre-Construction Meeting
Within one month of beginning your selections, you will have Final Design Meeting to confirm your choices and finalize selections before construction begins.
Rough Inspection
Prior to drywalling, our Construction Supervisor or Sales Consultant will tour your new home with you. At this meeting, they will verify your structural selection and give you an update on the delivery of your home.
Quality Assurance Inspection
Prior to your orientation walk, we complete a rigorous quality assurance inspection of your home. We examine every facet of construction. This assures the home is ready for your inspection.
Orientation/Pre-Settlement Inspection
Tour your new home with our Construction Supervisor. Learn the features of your home. We will quickly resolve any minor cosmetic problems spotted during your orientation.
30-Day Inspection
Welcome a representative from Customer Service into your home to identify and correct any concerns that may have come up during the past month.
One-Year Inspection
11 months after closing, a Customer Service team member will again meet with you to review any required warranty work. We will respond to any questions or concerns you may have before your first anniversary in your new home.